August 1, 2022 -- After almost 10 years in Austin, TX, Keith is continuing his project and team management skills in the Marine industry where his passion truly lies. He will be combining his corporate skill-set and matching knowledge in the initiation of a sailing organization focused on one-design sailboat racing on Lake Chatuge in the mountains of Western North Carolina.
Having grown up in a household where my mother was deeply involved with the San Francisco Opera and my father worked as a banker, I have always appreciated the pragmatism of businesses and the creativity of the arts. Since then, I’ve built my operational management experiences and technical knowledge while fostering my creativity to come up with out-of-the-box solutions to business problems.
I hope to leverage my people management and creative problem-solving skills to the Hayesville Yacht Club.
While I have extensive project management experience, my differentiator is managing relationships and the multipul ideas that are created in a team enviorment. I have the ability to personally connect with people from a wide range of backgrounds and often managed stakeholders and direct reports from different countries, languages, and organizational cultures within a single project.
Professional IT Resumé
SUMMARY Executive business leader with years of experience in project and operations management for companies in technology, financial advisory, and nonprofit organizations. Expert in combining business skills with creative thinking to identify new and unique solutions. Specialize in eBusiness with a focus on the Order to Cash systems and executing operational and technology solutions within ambitious budgets and timelines, managing people from different experiences, and implementing growth strategies with new clients.
HIGHLIGHTED SKILLS
Growth Strategy Project Management Cross-Team Collaboration
SCRUM Master
Salesforce
Client Management Vendor Management
ERP Logic (Oracle, SAP, NetSuite)
Operational Processes People Management Design and Arts
Dell Boomi
PROFESSIONAL EXPERIENCE
Noack Marine, Austin, TX 2020 - 2022Marine Operations and Business Manager
Involved in the day-to-day operations of marine service and sales including business and IT back-end to support boat maintenance, engine repair, cleaning, and inspections. Maintaining safety standards and procedures in a modern business environment with stress on environmental management.
Involved in the day-to-day operations of marine service and sales including business and IT back-end to support boat maintenance, engine repair, cleaning, and inspections. Maintaining safety standards and procedures in a modern business environment with stress on environmental management.
HID Global, Austin, TX 2016 - 2020EDI Analyst III, Project Manager - eBusiness - Customer Centricity
Onboarded 17 new clients with $28M in revenue to the ANSI and EDIFACT Electronic Data Interchange (EDI) platforms by managing end-to-end implementation projects through Oracle EBS and Dell Boomi translator Increased sales by 65% by identifying clients with the highest revenue and order lines from other services and targeting clients with compatible IT infrastructures to cross-sell the EDI product Oversaw 12-23 HID and client team members for each project, creating collaboration between members from different corporate cultures, native languages, office locations, and diverse ERP systems such as SAP S/4 HANA, NetSuite, and MS Dynamics 365 Educated audiences with varying technical expertise on the EDI implementation requirements and project plans, adapting the language to effectively communicate the information Established the project scope, timeline, and resources using Salesforce, Smartsheet, and SharePoint to successfully complete projects within the required time and budget Communicated status reports, deliverables, measurements, and any potential complications and roadblocks to senior management and clients to foster continued visibility and trust Gathered the clients’ security access requirements, assessed the current IT infrastructure, analyzed the accuracy of the EDI system files to mitigate any execution errors Optimized vendor licenses for 4-5 enterprise software programs to decrease costs for 4000+ users across the company Tested user acceptance experience for new products to assess whether there are any solution deficiencies among non-technical users
Onboarded 17 new clients with $28M in revenue to the ANSI and EDIFACT Electronic Data Interchange (EDI) platforms by managing end-to-end implementation projects through Oracle EBS and Dell Boomi translator Increased sales by 65% by identifying clients with the highest revenue and order lines from other services and targeting clients with compatible IT infrastructures to cross-sell the EDI product Oversaw 12-23 HID and client team members for each project, creating collaboration between members from different corporate cultures, native languages, office locations, and diverse ERP systems such as SAP S/4 HANA, NetSuite, and MS Dynamics 365 Educated audiences with varying technical expertise on the EDI implementation requirements and project plans, adapting the language to effectively communicate the information Established the project scope, timeline, and resources using Salesforce, Smartsheet, and SharePoint to successfully complete projects within the required time and budget Communicated status reports, deliverables, measurements, and any potential complications and roadblocks to senior management and clients to foster continued visibility and trust Gathered the clients’ security access requirements, assessed the current IT infrastructure, analyzed the accuracy of the EDI system files to mitigate any execution errors Optimized vendor licenses for 4-5 enterprise software programs to decrease costs for 4000+ users across the company Tested user acceptance experience for new products to assess whether there are any solution deficiencies among non-technical users
Holzberg Wealth Management, Corte Madera, CA 2012 – 2015Operations Director
Oversaw all operational functions of a financial advisory firm, including IT, marketing, and employee training Implemented new operational processes and IT solutions, including new email domains and internal network, to support the company’s transition from a brokerage service to a financial advisory service Trained the advisors on client education techniques using phone training script, and communication styles to increase revenues by 85% Increased firm’s search visibility by 10x by implementing new SEO marketing algorithms
Oversaw all operational functions of a financial advisory firm, including IT, marketing, and employee training Implemented new operational processes and IT solutions, including new email domains and internal network, to support the company’s transition from a brokerage service to a financial advisory service Trained the advisors on client education techniques using phone training script, and communication styles to increase revenues by 85% Increased firm’s search visibility by 10x by implementing new SEO marketing algorithms
Northern California Junior Lacrosse Association, Sausalito, CA 2004 - 2009Executive Director
Doubled the membership of a Northern California not-for-profit youth sports program to 350+ teams and 7000+ youth athletes 8-17 years old Oversaw a $120k+ budget and all assets and equipment, managing contracts with equipment manufacturers, vendors, and corporate sponsors Managed 100+ volunteer members and 4+ staff members, including training, performance reviews, and professional development plans Facilitated 3800+ games annually, including scheduling, rules, staffing of referees, and event logistics planning Operated the general offices, warehouse facilities, and the Bay Area Lacrosse Museum spaces Project Highlight: Membership Expansion o Strategized and implemented a grassroots campaign to increase awareness, education, and programming of lacrosse among influential elementary school to high schools in the region to double membership in five years o Crafted creative partnerships with intercity schools by utilizing grants and private donations to bring lacrosse programming to schools with insufficient student activities o Wrote and distributed press releases for the website and local newspapers and planned public relations events, including state tournaments and lacrosse clinic with star athletes (Kyle Harrison) o Conducted media interviews with local publications and news channels to represent the lacrosse community
Doubled the membership of a Northern California not-for-profit youth sports program to 350+ teams and 7000+ youth athletes 8-17 years old Oversaw a $120k+ budget and all assets and equipment, managing contracts with equipment manufacturers, vendors, and corporate sponsors Managed 100+ volunteer members and 4+ staff members, including training, performance reviews, and professional development plans Facilitated 3800+ games annually, including scheduling, rules, staffing of referees, and event logistics planning Operated the general offices, warehouse facilities, and the Bay Area Lacrosse Museum spaces Project Highlight: Membership Expansion o Strategized and implemented a grassroots campaign to increase awareness, education, and programming of lacrosse among influential elementary school to high schools in the region to double membership in five years o Crafted creative partnerships with intercity schools by utilizing grants and private donations to bring lacrosse programming to schools with insufficient student activities o Wrote and distributed press releases for the website and local newspapers and planned public relations events, including state tournaments and lacrosse clinic with star athletes (Kyle Harrison) o Conducted media interviews with local publications and news channels to represent the lacrosse community
Denebeim Consulting, Mill Valley, CA 2014 - 2015Enterprise Sales Specialist, and Relationship Manager
Created websites for 100+ businesses with a wide-range of products and services from horse leg pads to cookies, customizing the look and feel for each website for each client’s needs Established a customer base by leveraging the social network built within the community such as the local biking club and district council Highlighted Client: RDS Architects 2009- 2012o Launched the company’s website by translating the marketing plan for the company into a digital asset that incorporated a web-based communications tool with clientso Designed graphic design assets for the company’s brochures, pamphlets, website, and trade show materialso Integrated MS Office XP, Exchange 2000, MS Terminal, and other real estate sales management software
COMMUNITY INVOLVEMENT
Austin Yacht Club, Austin, TX 2015 - PresentSenior Member
Sail Training Commander, Board Member 2019 Created internal controls for membership applications and racing requirements to uphold fairness, continuity, and integrity Authored a monthly article on sail training to educate current members and to recruit new members into the club
Central Texas Lacrosse Officials Association, Austin, TX 2013 – PresentChief Trainer & Principal RecruiterNCAA & MCLA Men’s Lacrosse 1990 - PresentCollegiate and High School Official
Austin Football Officials' Association, Austin, TX 2014 – 2022MemberHigh School Football - Head Linesmen
Bob Bullock Texas State History Museum, Austin, TX 2013 - 2014Interpretive Docent Instructed the history of Texas state to visiting elementary students using engaging storytelling and excerpts Tamalpais Community Services District, Mill Valley, CA Board President 2000 - 2002 Board Member 1998 - 2003 Parks & Recreation, Chair 1998 - 2000 County of Marin, California Community Development Agency > Planning Design and Review Board Member 2003 - 2006 Marin County FIRE DepartmentGardner (Mt. Tamalpais), California Mt. Barnabe, California Fire Lookout Volunteer 1998 - 2013
Bob Bullock Texas State History Museum, Austin, TX 2013 - 2014Interpretive Docent Instructed the history of Texas state to visiting elementary students using engaging storytelling and excerpts Tamalpais Community Services District, Mill Valley, CA Board President 2000 - 2002 Board Member 1998 - 2003 Parks & Recreation, Chair 1998 - 2000 County of Marin, California Community Development Agency > Planning Design and Review Board Member 2003 - 2006 Marin County FIRE DepartmentGardner (Mt. Tamalpais), California Mt. Barnabe, California Fire Lookout Volunteer 1998 - 2013
EDUCATION/CERTIFICATION
Theater Arts, San Francisco State University
Theater Arts, University of Oregon, Eugene
Theater Arts, University of Oregon, Eugene
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